The reception is open every day from 10 a. m. to 6 p. m. To better coordinate your check-in, we would appreciate it if you contact us to indicate your arrival time. If your arrival is outside these hours, please call reception and they will provide you with access instructions to your apartment. The official check-in time is 3:00 p. m. You can contact the reception by email roma@bemate. com Our Reception WhatsApp number (from 10am to 6pm) +39 346 085 90 69 (Feel free to get in touch with us) In case of any emergency outside reception hours, our 24-hour customer service team will be happy to help you: +34 608 65 44 87 (whatsapp number: +34 630 34 00 33) / guests@bemate. com